Smile, Be Grateful, Say “Thanks”

A credit card company employee made me smile today. Yes, I know it’s hard to believe that calling my credit card company concerning an interest charge and fee on my account summary statement could bring a smile to my face. A CitiBusiness Card representative did today! He’s my latest, best example of excellent customer service. Briefly, I pay my business credit card bill in full each month. Last month I was traveling and sent the payment a few days late. Since I rarely, if ever, have been late, I was curious as to why I was being charged interest and a fee. I was only a couple of days late! So, I called for an explanation only to have the young man tell me that he would remove the late fee and then he said, “Let me see if I can remove the interest charge as well.” If customer service is about bringing a smile to my face, his service was excellent. I believe in “ask and you shall receive” but I wasn’t prepared for “I’ll give it to you without asking”. So thanks CityBusiness Card personnel for enabling me to smile, be grateful, and say “Thanks”!